# Claim Collateral

<figure><img src="/files/Q6l3L4jhSm2aKwSNGpUa" alt=""><figcaption></figcaption></figure>

If the seller ghosts you – meaning **they do not settle your order** or send the token allocation you purchased – you have the option to claim your and the seller collateral as a compensation amount.

The compensation amount will be **equal to the funds you deposited** to buy the token allocation, **taken from the seller's deposited collateral**.

{% hint style="warning" %}
Please note, you **can only claim your collateral** if the seller is fails to deliver tokens after the settlement time ends.
{% endhint %}

***

### FAQ

<details>

<summary>When can I cancel an order?</summary>

You can only cancel an order if the seller is OVERDUE on settlement. This means you can cancel after the settlement deadline has passed and the seller has still not sent you the tokens you purchased.

</details>

<details>

<summary>Will I get my money back if I cancel the order?</summary>

Yes. When you cancel, you will receive a full refund of the funds you deposited to buy the token allocation.

</details>

<details>

<summary>Do I get compensation if the seller "ghosts" me?</summary>

Yes. You will receive an amount of compensation equal to the funds you deposited, which will be taken from the seller's deposited collateral. This protects your interests when a seller fails to complete a transaction.

</details>


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