Cancel order

Cancel order and claim your compensation from sellers if they ghosted you

If the seller ghosts you โ€“ meaning they do not settle your order or send the equivalent token from the points you purchased โ€“ you have the option to cancel your order and claim compensation.

The compensation amount will be equal to the funds you deposited to buy the points, taken from the seller's deposited collateral.

Please note, you can only cancel your order if the seller is OVERDUE on settlement. This means you can cancel after the settlement deadline has passed and the seller has still not sent the equivalent token amount from points you purchased.

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